Terms and Conditions
Last Updated: February 2025
These Terms and Conditions govern your use of Royal Fleet's luxury automotive services in Singapore. By accessing our website or using our services, you agree to be bound by these terms and our privacy policy.
1. Definitions
"Company" / "We" / "Us" / "Our"
Refers to Royal Fleet, operating luxury automotive services in Singapore
"Client" / "You" / "Your"
Any person or entity using our services or accessing our website
"Services"
Luxury vehicle rental, chauffeur services, and grand touring experiences
"Vehicle"
Any automobile provided through our luxury fleet services
"Agreement"
The rental contract and these terms governing service provision
"Platform"
Our website, mobile applications, and booking systems
2. Use of Services
Eligibility Requirements
- Must be at least 25 years of age for vehicle rental services
- Valid driver's license or international driving permit required
- Government-issued identification for verification purposes
- Valid credit card for security deposit and payment processing
- Agreement to comprehensive background verification process
Account Registration
When creating an account or booking services, you agree to:
- Provide accurate and complete information
- Maintain the confidentiality of account credentials
- Notify us immediately of unauthorized access
- Accept responsibility for all account activities
- Update information promptly when changes occur
3. Prohibited Uses
You may not use our services for:
Vehicle Usage Restrictions
- Racing, rallying, or competitive driving events
- Driving under influence of alcohol or substances
- Transporting illegal goods or contraband
- Commercial taxi or ride-sharing services
- Driver education or training purposes
- Off-road driving or unsuitable terrain
General Prohibitions
- Violating Singapore traffic laws and regulations
- Damaging or modifying vehicle systems
- Smoking or vaping inside vehicles
- Allowing unauthorized drivers to operate
- Exceeding passenger or weight capacity
- Interfering with tracking or safety systems
4. Booking and Payment Terms
Reservation Process
Booking Confirmation
- • Reservations confirmed upon payment receipt
- • 48-72 hours advance booking recommended
- • Subject to vehicle availability
- • Confirmation email with service details
Modification Policy
- • Changes permitted up to 24 hours prior
- • Subject to availability and pricing adjustments
- • Additional fees may apply for modifications
- • Same-day changes at our discretion
Payment and Pricing
Payment Methods
We accept major credit cards, bank transfers, and approved corporate accounts.
Security Deposits
Refundable security deposits vary by vehicle category and rental duration.
Pricing Transparency
All prices include applicable taxes. No hidden fees or surprise charges.
5. Cancellation and Refund Policy
48+ Hours
Full refund minus processing fees
24-48 Hours
50% refund for cancellation
Under 24 Hours
No refund, full charge applies
Emergency Cancellations
Medical emergencies, flight cancellations, and other extraordinary circumstances may qualify for special consideration. Documentation required for review.
6. Liability and Insurance
Insurance Coverage
Included Coverage
- • Comprehensive vehicle insurance
- • Third-party liability protection
- • Collision damage coverage
- • Theft and vandalism protection
- • Emergency roadside assistance
Client Responsibilities
- • Excess/deductible amounts as specified
- • Damages due to prohibited use
- • Traffic violations and penalties
- • Personal belongings and contents
- • Additional driver authorization
Limitation of Liability
Royal Fleet's liability is limited to the maximum extent permitted by Singapore law:
- Total liability limited to rental fees paid for affected service period
- No liability for indirect, consequential, or punitive damages
- Claims must be reported within 72 hours of incident occurrence
- All damages subject to investigation and documentation requirements
7. Intellectual Property Rights
Our Content
All website content, branding, and materials remain the exclusive property of Royal Fleet:
- • Trademarks and service marks
- • Website design and functionality
- • Photography and promotional materials
- • Service descriptions and pricing
- • Software and booking systems
Permitted Use
You may use our content solely for personal, non-commercial purposes:
- • Viewing and browsing our website
- • Making legitimate service inquiries
- • Sharing basic service information
- • Personal reference and planning
- • No reproduction without written permission
8. Dispute Resolution
Resolution Process
Direct Communication
Initial attempt at informal resolution through our customer service team
Formal Mediation
Structured mediation process with neutral third-party facilitator
Arbitration
Binding arbitration under Singapore Arbitration Rules if mediation unsuccessful
Governing Law and Jurisdiction
These terms are governed by Singapore law. Any legal proceedings shall be conducted in Singapore courts with jurisdiction over commercial disputes.
Applicable Law
Singapore Commercial Law and Consumer Protection regulations
Venue
Singapore courts and arbitration centers
9. General Provisions
Terms Modification
We reserve the right to modify these terms at any time:
- 30 days advance notice for material changes
- Notification via email and website posting
- Continued use constitutes acceptance of changes
- Previous versions available upon request
Severability and Waiver
Severability
If any provision is deemed invalid, the remaining terms continue in full force and effect.
No Waiver
Failure to enforce any provision does not constitute waiver of our rights.
Force Majeure
Royal Fleet is not liable for service interruptions due to circumstances beyond our reasonable control:
- • Natural disasters and severe weather
- • Government regulations and restrictions
- • Transportation infrastructure failures
- • Labor strikes and industrial actions
- • Emergency situations and security threats
- • Technology failures beyond our control
Contact Information
For questions about these terms and conditions or any aspect of our services, please contact us:
Legal Inquiries
General Support
Business Address: 3 Temasek Avenue, Suntec City, Singapore 039190
Operating Hours: 24/7 Customer Support Available